Skype For Business Mac Sip Folder


You cant login on skype, skype stop working

Lync 2010: %UserProfile%AppDataLocalMicrosoftCommunicator

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Lync 2013: %UserProfile%AppDataLocalMicrosoftOffice15.0Lync

Skype for Business: %UserProfile%AppDataLocalMicrosoftOffice16.0Lync

Rename profile folder make sure Skype for busniess/Lync, Outlook and Onedrive are closed down before you rename the folder


Next time you start Skype/Lync it will be start create a new profile folder

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About

This article demonstrates step-by-step instructions for Clear the Skype for Business Client Cache on a Windows PC.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

Log out and exit Skype

Now, you will need to log out of Skype as shown in Exhibit 1a. Next, go back to your Skype client and click exit as shown in Exhibit 1b.

Open Run bar

Open Run bar and type in %UserProfile%AppDataLocalMicrosoftOffice15.0Lync, click OK once you are finish as shown in Exhibit 2.

Delete sip_profileName folder

Locate the profile folder you would like to delete as shown in Exhibit 3. If you do not see this folder, check the LocalMicrosoftCommunicator directory.

Delete files in Tracing folder

Lastly, locate the Tracing folder as shown in Exhibit 4a. Delete all files in the tracing folder, do not delete the folder itself as shown in Exhibit 4b. Once you are finish restart Skype.

Conclusion

Congratulations! You have now completed the 'How-To Clear the Skype for Business Client Cache on a Windows PC' article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.
Updated on April 12, 2018

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